How to reach us.
Customers write to one address, a person replies, and we stay on it until it is resolved. Last updated 6 October 2026.
Where to write
Customers using the portal: support@experinova.com. Both of Experinova's founders receive every message.
A security vulnerability: security@experinova.com, as listed in our security.txt. We acknowledge reports within two business days. Our security page describes how we protect your data.
Everything else, including demos and questions about your data on this website: hello@experinova.com.
What to include
Your portal address (for example yourcompany.experinova.com), what you were doing, what you expected and what happened instead, and when. A screenshot helps.
Please do not send passwords, Social Security or government ID numbers, bank or card details, or screening reports by email. We never need them to help you, and the portal never asks for them.
When we reply
We reply to every support message within one business day (Monday to Friday, Mountain Time). If the portal is down for your team, or you think your data is affected, put Urgent at the start of the subject line and we will treat it first.
We keep the request open until it is resolved and tell you what we changed. If an issue turns out to be a security incident affecting your data, we follow our incident process and notify you as your agreement with us provides.
Changes
If this page changes, the date at the top changes with it.